Certificate II in Business – BSB20115

National Course Code: BSB20115
Training Package: BSB Business Services Training Package
Skills List: ✓
This training is subsidised by the NSW Government
(Provider Code)


Qualification Description:

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Updated Qualification
The course in which you are enrolled is up to date and during or after your enrolment, with national industry standards, the Institute reserves the right to transition you into an alternate course. If this becomes necessary, the Institute will advise you of the change and the arrangements which will be available for you to complete your alternate course.


Entry requirements for the Qualification

There are no such entry requirements for this qualification


Recognition of prior Learning

Credit or recognition for units may be granted based on previous learning, studies, and work or life experiences. Contact Administrative services for further Information or email us on enquiry@vitaltrainingsolutions.com.au


Thinking of higher education

Thinking of studying next year? Not sure if you should go to TAFE or Uni? Try studying at Vital Training Solutions for more friendly and flexible way of studying with nationally recogninsed qualifications which leads to higher pathway


What units to be completed by the students (12 units)
Unit Type Unit Code Unit Name
Core BSBWHS201 Contribute to health and safety of self and others
Elective BSBITU201 Produce simple word processing documents
Elective BSBITU202 Create and use spreadsheets
Elective BSBITU203 Communicate Electronically
Elective BSBINM201 Process and maintain workplace information
Elective BSBINM202 Handle mail
Elective BSBWOR202 Organise and complete daily work activities
Elective BSBWOR203 Work effectively with others
Elective BSBINN201 Contribute to workplace innovation
Elective BSBIND201 Work effectively in a business environment
Elective BSBCUS201 Deliver a service to customers
Elective BSBCMM301 Process customer complaints

The above list includes units being offered at Vital Training solutions and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.

How much is the course?
Smart and Skilled Student Fees


The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website https://smartandskilled.nsw.gov.au/ or you can call us on 02 4628 0083 for further information and advice.


First qualification $870
Second qualification $1,040
Concession $160
Non-government subsidised fee $3,190


When enrolling under a Smart and Skilled entitlement and where you are eligible for 100% credit from previous studies, your student fee contribution will be zero. However, you will be required to pay an administration fee for the production of your testamur.
How do I enrol?
Enrol now (enrol@vitaltrainingsolutions.com.au)
Unique Student Identifier (USI)

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI. This includes students completing an apprenticeship, skill set, certificate or diploma course. A USI gives you access to your online USI account and will contain all of your nationally recognised training records and results from 1 January 2015 onwards. Your results will be available in your USI account in 2016. When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI is that you will have easy access to your training records and results throughout your life.


How to get a USI

It is free and easy for you to create your own USI online at www.usi.gov.au. Your local Customer Service office can also provide further information and assistance. For assistance please call us on our admin desk line 02 4628 0083.